Breakdown/Claim
Want to contact us?
There are many ways in which you can contact us, please see the list below:
Existing customers: Live chat (also available when you log into your customer portal)
Discuss your renewal: Live chat & telephone (contact number can be found on your renewal notice and within your customer portal) Your renewal notice will be available at least 21 days before the renewal is due. We may have also emailed or posted your renewal notice if requested.
Platinum customers: Live chat & telephone (contact number can be found on your documentation within your customer portal)
When logging into your customer portal you can also view or change your policy, make payments, update your bank details and view your renewal.
If you need to report a new claim or discuss an existing claim, please visit One Call Claims website here.
There's also our FAQ section. You may find the answer you need there. Alternatively, please see the most common FAQ's below, which to make it easier for you; have been categorised into the different insurance products we offer.
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