Breakdown/Claim
About our online security and cookies
Cookies are small text files that are placed on your device by websites that you visit. Websites use cookies to help users navigate efficiently and perform certain functions. Cookies that are required for the website to operate properly are allowed to be set without your permission. All other cookies need to be approved before they can be set in the browser.
Different pages of our website use different cookies. More details of these can be found below.
You can change your consent to cookie usage at any time on our cookie section at the bottom of this page.
Go to www.allaboutcookies.org to find out more about website cookies.
Refusing cookies
Most browsers allow you to refuse to accept cookies. Some web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This will prevent you from taking full advantage of the website.
For more information about how to do this via your web browser, please review your browser settings/security sections.
Blocking cookies will alter the usability of our website. You'll also be unable to get a quote if cookies are turned off.
You can also manage the cookies via the cookie settings section that shows at the bottom of our web page.
Cookies we use
The sections below show the different categories of cookies that we use. This information also shows how long the cookie will remain on your device and provides a brief description.
Session cookies expire once you log off or close the browser. They are only stored temporarily and are destroyed after leaving the page.
Strictly Necessary cookies
Strictly necessary cookies allow core website functionality such as user login, security and account management. The website cannot be used properly without strictly necessary cookies.
| Cookie Key | Domain(s) | Cookie Type | Expiration | Description |
|---|---|---|---|---|
| ci_session | www.onecallinsurance.co.uk | First-party | Session | Cookie normally associated with the CodeIgniter framework for building PHP (Hypertext Preprocessor) based applications. Usually used to maintain a user state during a browser session for consistency of user experience. By default the cookie is destroyed when the browser session ends. |
| _GRECAPTCHA | www.google.com | Third-party | Session | Google reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis. |
| onecall_portal_session | portal.onecallinsurance.co.uk | First-party | 2 hours | Required for logging in to your account. |
| journey_session | journey.onecallinsurance.co.uk | First-party | 2 hours | This cookie is necessary and needed for functional usage of the application. |
| PHPSESSID | quote.onecallinsurance.co.uk www.renewalchecker.co.uk onequickquote.co.uk onecalldebtrecovery.co.uk | First-party | Session | Cookie generated by applications based on the PHP (Hypertext Preprocessor) language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages. |
| SERVERUSED | portal.onecallinsurance.co.uk journey.onecallinsurance.co.uk | First-party | Session | Session management in multi-node applications presents multiple challenges. When the architecture includes a load balancer, client requests might be routed to different servers each time, and the HTTP session might be lost. SERVERUSED prevents this. |
| laravel_session | quote.onecallinsurance.co.uk | First-party | 2 hours | Laravel uses laravel_session to identify a session instance for a user, this can be changed |
| ts | paypal.com | Third-party | 3 years 1 hour | PayPal sets this cookie to enable secure transactions through PayPal. |
| ts_c | paypal.com | Third-party | 3 years 1 hour | This cookie is provided by PayPal when a website is in association with PayPal payment function. This cookie is used to make safe payment through PayPal. |
| x-cdn | paypal.com | Third-party | Session | PayPal sets this necessary cookie for security during transactions through PayPal. |
| XSRF-TOKEN | portal.onecallinsurance.co.uk portal.onecallinsurance.co.uk | First-party | 2 hours | This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks. |
Performance cookies
Performance cookies are used to see how visitors use the website, e.g. analytics cookies. Those cookies cannot be used to directly identify a certain visitor.
| Cookie Key | Domain(s) | Cookie Type | Expiration | Description |
|---|---|---|---|---|
| _ga | onecallinsurance.co.uk renewalchecker.co.uk onequickquote.co.uk onecalldebtrecovery.co.uk | First-party | 2 years | This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. |
| _gat | renewalchecker.co.uk onequickquote.co.uk | First-party | 1 minute | This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites. |
| _gat_UA-18184733-53 | onecallinsurance.co.uk | First-party | 1 minute | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It is a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. |
| _gid | onecallinsurance.co.uk renewalchecker.co.uk onequickquote.co.uk onecalldebtrecovery.co.uk | First-party | 1 day | This cookie is set by Google Analytics. It stores and update a unique value for each page visited and is used to count and track page views. |
Targeting Cookies
Targeting cookies are used to identify visitors between different websites, e.g. content partners, banner networks. Those cookies may be used by companies to build a profile of visitor interests or show relevant ads on other websites.
| Cookie Key | Domain(s) | Cookie Type | Expiration | Description |
|---|---|---|---|---|
| _fbp | renewalchecker.co.uk onequickquote.co.uk | First-party | 3 months | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers |
| _fr | facebook.com | Third-party | 3 months | Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. |
| _gat_gtag_UA_119030947_1 | onecalldebtrecovery.co.uk | First-party | 1 minute | This cookie is part of Google Analytics and is used to limit requests (throttle request rate). |
| _gat_gtag_UA_140023439_1 | onecallinsurance.co.uk | First-party | 1 minute | This cookie is part of Google Analytics and is used to limit requests (throttle request rate). |
| _gat_gtag_UA_18184733_1 | onecallinsurance.co.uk | First-party | 1 minute | This cookie is part of Google Analytics and is used to limit requests (throttle request rate). |
| _gat_gtag_UA_18184733_56 | renewalchecker.co.uk | First-party | 1 minute | This cookie is part of Google Analytics and is used to limit requests (throttle request rate). |
| _gcl_au | onecallinsurance.co.uk | First-party | 3 months | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. |
| IDE | doubleclick.net | Third-party | 2 years | This cookie is set by Doubleclick and carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. |
| test_cookie | doubleclick.net | Third-party | 15 minutes | This cookie is set by DoubleClick (which is owned by Google) to determine if the website visitor's browser supports cookies. |
| VISITOR_INFO1_LIVE | youtube.com | Third-party | 6 months | This cookie is set by YouTube to keep track of user preferences for YouTube videos embedded in sites; it can also determine whether the website visitor is using the new or old version of the YouTube interface. |
| YSC | youtube.com | Third-party | Session | This cookie is set by YouTube to track views of embedded videos. |
Functionality Cookies
Functionality cookies are used to remember visitor information on the website, eg. language, time zone, enhanced content.
| Cookie Key | Domain(s) | Cookie Type | Expiration | Description |
|---|---|---|---|---|
| __apex_test__ | onecallinsurance.co.uk renewalchecker.co.uk | First-party | Session | Checks whether cookies can be placed for the below purposes. |
| _upscope__region | onecallinsurance.co.uk renewalchecker.co.uk | First-party | Session | This cookie is a bolt on for whoson (live chat provider) and allows our agents to help customers navigate the site. |
| _upscope__shortId | onecallinsurance.co.uk renewalchecker.co.uk | First-party | Session | This cookie is a bolt on for whoson (live chat provider) and allows our agents to help customers navigate the site. |
| whoson | onecallinsurance.co.uk renewalchecker.co.uk onecalldebtrecovery.co.uk journey.onecallinsurance.co.uk | 1 year | Session | This cookie is set for our online live chat tools. |
Third Party Sites
Links to third party web sites on the site are provided solely as a convenience to you. If you use these links, you will leave the One Call Insurance site. Please ensure you review the cookie policies used by these sites to check for any additional cookie information.
Privacy
For further information about how we process, use and store your data, please view our privacy notice at www.onecallinsurance.co.uk/privacy-policy