Contact Us

Visit your customer portal

Please log in to your customer portal to make changes to your policy, such as:

• Change of address
• Add/Remove a specified item
• Add/Remove a joint proposer
• Change the mortgage provider

Want to speak to us about your renewal?

If you want to speak to one of our friendly agents about your renewal please log into your customer portal!

If you would like to discuss your renewal between the hours of 9:00am - 5.30pm - please use the phone number provided on your renewal invitation, or within your customer portal.

If you are trying to use our live chat service our opening times are below:

Monday - Friday 9.00am - 8.00pm

Saturday & Sunday 9:00am - 4:00pm

Report an incident

To report an incident please call One Call Claims Limited. They are open 24 hours a day, 7 days a week.

24-Hour Helpline:

Our claims line is available 24/7, 365 days a year

Want to speak to us about cancelling your policy?

To discuss cancelling your policy please get in touch with one of our friendly agents via Live Chat, available by logging in to your customer portal!

Need to make a payment or update your Direct Debit details or payment date

Please log in to your customer portal to manage your account, here you can;

• Make a payment
• Change your bank details
• Change your Direct Debit due date

I wish to make a complaint

To discuss a complaint please log in to your customer portal to use our Live Chat service, where one of our friendly agents will be happy to assist.