Contact Us

Visit your customer portal

Please log in to your customer portal to make changes to your policy, such as:

• Change of vehicle
• Change of address
• Add or Remove a driver
• Add modifications or security device

Want to speak to us about your renewal?

If you want to speak to one of our friendly agents about your renewal please log into your customer portal!

If you would like to discuss your renewal between the hours of 9:00am - 5.30pm - please use the phone number provided on your renewal invitation, or within your customer portal.

If you are trying to use our live chat service our opening times are below:

Monday - Friday 9.00am - 8.00pm

Saturday & Sunday 9:00am - 4:00pm

Report an incident

If you’re involved in an accident and your vehicle is damaged, stolen or vandalised you can report your claim to One Call Claims Limited 24 hours a day 7 days a week on 0203 738 7300.

One Call Claims Limited are an accident management company who can handle non-fault claims on behalf of One Call Insurance Services Limited. One Call Claims Limited are authorised and regulated by the Financial Conduct Authority. You can choose an alternative accident management company or One Call Claims Limited. If One Call Claims are unable to deal with your claim they will provide you with the information of your insurance providers claims team

Want to speak to us about cancelling your policy?

To discuss cancelling your policy please use our Live Chat service and speak to one of our friendly agents, available by logging in via the customer portal!

I wish to make a complaint

To discuss a complaint please use our Live Chat service, where one of our friendly agents will be happy to assist.

Talk to our Platinum Team

As a Platinum Scheme customer you have access to your own dedicated team, who will be able to help with any queries or changes you may require.

If you wish to discuss or make changes to your policy, please contact us via our live chat service by logging into to your customer portal.

Please be aware our Platinum team can only assist with Platinum Scheme enquiries. If you are not a Platinum customer, you will be required to end chat and re-select the correct department

Need to make a payment or update your Direct Debit details or payment date

Please log in to your customer portal to manage your account, here you can;

• Make a payment
• Change your bank details
• Change your Direct Debit due date

If you have reported your claim to One Call Claims, you can discuss your claim with their live chat team here, alternatively you can view updates about you claim in your customer portal.

One Call Claims Limited are an accident management company who can handle non-fault claims on behalf of One Call Insurance Services Limited. One Call Claims Limited are authorised and regulated by the Financial Conduct Authority. You can choose an alternative accident management company or One Call Claims Limited. If One Call Claims are unable to deal with your claim they will provide you with the information of your insurance providers claims team.